Galena Park ISD Customer Service Promise
No More Than 24!
EVERYONE is our customer.
- We will treat every person with courtesy and respect.
- We will maintain confidentiality and privacy.
- We will communicate from a positive perspective. EVERYONE will respond in a timely manner.
- We will respond to phone calls, notes, and emails at our first opportunity within 24 hours.
- We will check our mailboxes, including email, at the beginning of the day and the end of the day.
- If we are not able to answer the question within this time frame, we will still acknowledge the message to say that more time is needed to complete the answer or request.
EVERYONE will assist or direct visitors to the appropriate location.
- We will wear identification badges at all times.
- We will locate a bilingual staff member to assist as needed.
- We will provide a welcoming atmosphere for all visitors.