Computer Troubleshooting

Step One: Check and make sure the cords are plugged tightly into the machine. 
Step Two: Write down any error messages.
Step Three: Unless you are worrying about losing a file that you were working on and hadn't saved, reboot the machine.
*These simple steps will solve most of your problems.

Some other principles to keep in mind:

• Don't panic.
• Try small steps first.
• Determine the scope of the problem. What works and what doesn't work?
• Write down problems.
• Try just clicking OK when you get an error message. Most "errors" don't hurt your computer.
• Ask yourself "What changed between the time it was working and the time it wasn't?"
• Back up any files that you couldn't bear to lose.
• Go for help. – Technology Department or TIS

Rebooting: Sometimes your computer freezes. This means that the power is still on, you can probably still see the screen you were working on, but your keyboard and mouse input do not do anything. To get it working again, you must reboot. In Windows 95, hold down "Ctrl" and "Alt" at the same time, then press "Delete." This brings up a window asking if you want to "End Task" or "Shut Down." Try to "End Task" first. If your computer doesn’t respond, then press "Ctrl-Alt-Delete" again, twice more if necessary. Your computer will turn off and then restart. If these things do not work, you may need to push the power button or hold the power button in for a few seconds to turn the computer off and then push the button to turn it back on again.